Refund policy

Thank you for shopping at NOOREL.SHOP. We strive to ensure you are completely satisfied with your purchase. Please read our refund and return guidelines below.

1. Returns & Eligibility

We have a return policy, which means you can request a return or exchange depending on the condition of the item. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

2. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied automatically through the original method of payment or store credit within a standard timeframe.

3. Non-Returnable Items

Certain types of goods cannot be returned, such as perishable goods, custom products, or personal care items. Please check product details before purchasing if you have any questions.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same article, please contact us immediately.

5. Contact Us

If you have any questions regarding returns or refunds, please reach out to us at noorel.shop@gmail.com or via WhatsApp at +92 337 434 4150.